Return & Refund Policy

At Chhaya Crochets, we take pride in creating high-quality handmade crochet products. Every piece is crafted with love and care. Please read our Return & Refund Policy carefully before placing your order.

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1. Returns & Exchanges

Due to the handmade and customized nature of our products, we do not accept returns or exchanges unless the item received is damaged, defective, or incorrect.

If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with clear photos and your order details.

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2. Eligibility for Returns

A return or replacement will be considered only if:

• The product is damaged during transit

• The wrong product was delivered

Requests made after 24 hours of delivery will not be accepted.

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3. Custom Orders

All custom and personalized orders are non-returnable and non-refundable, as they are specially handcrafted based on customer requirements.

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4. Refund Process

Once your return request is approved, we will initiate the refund within 5–7 business days.

Refunds will be credited back to the original payment method used during purchase.

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5. Replacement Policy

In case of damaged or incorrect products, we may offer:

• A replacement, or

• A refund, depending on the situation and product availability.

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6. Cancellation Policy

Orders cannot be cancelled once confirmed and processed, especially for custom orders.

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7. Contact Us

For any return, refund, or exchange queries, please contact us at:
Email / WhatsApp: chhayacroches.shop@gmail.com/+91-8210278646